Important
Guidelines for Buyers and Distributors
At Le Ruhani, we aim to make your wholesale experience seamless and transparent. This FAQ section provides clear guidance on our processes, policies, and best practices to ensure smooth collaboration with our buyers, distributors, and retail partners. Whether you are placing your first order or expanding your business with us, these guidelines will help you understand how we operate and what to expect at every step.
We produce a diverse range of garments, including knitwear, woven fabrics, denim, uniforms, and more.
Yes, we offer customization and private labeling services, including brand tags and packaging tailored to your specifications.
Our MOQ is 30 pieces per style without custom branding and 180 pieces for custom branding, which can be a mix of 3–6 styles.
Yes, we provide samples for bulk orders upon request, with applicable sample and courier charges.
For orders of 5,000 pieces, our lead time is 15–18 days from the order date to delivery. For larger bulk orders, we coordinate production across multiple factories to expedite the process.
We offer air, sea, and courier shipping options, handling both Full Container Load (FCL) and Less than Container Load (LCL) shipments.
We coordinate all shipping arrangements and invoice the shipping charges to our buyers accordingly.
Our dedicated Quality Assurance team conducts comprehensive checks, including fabric inspections, in-line process evaluations, output table assessments, and final finishing inspections. Additionally, we perform piece-by-piece inspections for 3,000–5,000 pieces per style prior to shipment. For specialized packaging, quality checks are conducted at a 1.5–2.5 AQL level.
We require advance deposits through T/T or bank transfer to confirm orders.
Yes, a 100% advance payment is required for small orders. For larger volumes, our payment terms are 40% upfront to secure the order, 30% midway through production, and the final 30% before shipment.
Yes, we offer flexible payment terms based on the buyer’s order volume and relationship history.
Yes, we adhere to international compliance standards. We are currently in the process of obtaining certifications such as ISO, OEKO-TEX, and BSCI.
Yes, we welcome factory visits by appointment to ensure a comprehensive tour and discussion.
To place an order or for inquiries, please use our 'Book a Consultation' form or visit our 'Contact Us' page.
Wholesale orders are generally considered final. However, we do accept returns if products are found to be defective, damaged, or not produced according to the agreed specifications.
If any products are received defective or damaged, we will either replace them or issue a credit note/refund, depending on the situation. Claims must be reported within 7 days of delivery with supporting photos or videos.
No restocking fees are charged for defective or incorrect items. For buyer-requested returns (without defect), restocking fees may apply depending on the order size and product type.
For defective or wrongly shipped products, we cover the return shipping. For buyer’s preference returns (non-defective), the buyer covers the return shipping.